Matthews Auto Repair

Call Us:(704) 531-8816
Mon - Fri: 8:00 AM - 5:00 PM
5

Frank was/is awesome! He communicated with me throughout the entire process of having my 2005 Dodge Dakota transmission rebuilt. The cost, for the work, was reasonable. Overall, I really have nothing negative to say about my experience!

Thank you very much sir we appreciate your kind words

- Mr. Transmission - Milex - Charlotte-Matthews, NC
5

He goes above and beyond for his customers. Honest and transparent!

Thank you for your kind words, our customers are number one

- Mr. Transmission - Milex - Charlotte-Matthews, NC
1

This establishment has not been great to us. They have lied and taken our money from us. We got recommended to them by Woodies. When we first went there we thought all we needed was a fueled flush for the transmission. Then Anthony the manger of this establishment tells us that we need a whole new transmission. We were very surprised by this as we didn’t think the car was in that bad of shape. So while we carefully thought about what to do the owner Frank came out to talk to us and persuade us to get this done. We felt confident in this decision to leave the car in their care. The first red flag that we notice was Anthony when he lied to us about when the car would be ready. Second red flag was when we had to pick up the part for our car from another place, so that we could get our car in time. Third flag was when Anthony started to be rude to us because we wanted to understand why our car kept getting delayed and him calling us before the store closed to tell us. The very last red flag was when we got the car back and the CAR STILL HAD THE SAME PROBLEM!!! We have talked to Frank the owner and he told us he can’t help us and he’s not going give us our money back even though we’re having the same problem that we had before we even brought the car to them. I would never go to them again nor recommend them to anyone. I hope people see this and know not to trust them with your car.

5

Nice and friendly staff..but expensive!!

Hi Derek, thank you for leaving a positive review! We're delighted to hear you enjoyed working with us on your visit! We appreciate your feedback, and we hope to see you again sometime at Milex Mr. Transmission Matthews!

- Mr. Transmission - Milex - Charlotte-Matthews, NC
5

My 2015 Civic CVT transmission died while I was on HWY 74. We had the car towed to Mr. Transmission (by recommendation from another shop owner) where they assessed the situation.I was blown away when Anthony empathically asked what are you plans for this car? It set up a pleasant conversation about the options and for what normally is not a fun situation. I appreciated his directness about what could be done, and gave me time to figure it out. I opted for a smaller set of repairs, but will certainly return if ever I need similar services in the future.

Thank you for sharing your experience, Benjamin! We're happy we could help you get your vehicle back on the road quickly and safely, and delighted that you enjoyed working with us so much! We appreciate hearing from you, and you'll always be welcome back at Mr. Transmission/Milex Matthews!

- Mr. Transmission - Milex - Charlotte-Matthews, NC
5

Anthony was so very helpful. Thank you

thank you very much

- Mr. Transmission - Milex - Charlotte-Matthews, NC
4

Hi there, thanks for leaving a positive review! We're happy to hear you enjoyed your experience with us, and we hope to see you again sometime here at Mr. Transmission/Milex Matthews!

- Mr. Transmission - Milex - Charlotte-Matthews, NC
5

Haven't gone there yet, however I am going there asap for a diagnostic because of the Customer Service initial contact phone call - EXCELLENT!!

thank you for review and we are looking forward to helping you with your vehicle

- Mr. Transmission - Milex - Charlotte-Matthews, NC
5

Mr. Transmission recently replaced my transmission at a reasonable cost. The owner, Frank, stands by his work and was great throughout the process. I ran into an issue with my vehicle after getting the repair and he took care of it and gave me a warranty on my transmission. Highly recommend!

thanks for your time to give us a outstanding review

- Mr. Transmission - Milex - Charlotte-Matthews, NC
5