Absolutely NO ONE likes to experience car-trouble!!! But it’s even worse when you realize the trouble you’re having is a MAJOR repair, such as your engine or transmission. 🤦🏽♀️ So you take the car to be looked at [by Mr. Transmission] just hoping you hear them give you a different outcome. Mr. Frank [the owner] takes you and your car for a test-drive. (Who doesn’t love a personal touch?). You leave it for further review. Nope!! It’s exactly what you thought; the transmission has to be replaced/RE-built. You knew it but didn’t want to hear it!! You go through the different ideas of how you can possibly make this process easier for yourself and CHEAPER, if possible. Do you rebuild or replace your car all together?? So you have a long conversation with Joe, get all the details of the issues but all the while you’re thinking of the great service you’ve received thus far. You choose to step away and process all of the info he has given you, all the while knowing, you’re car is paid off, this is ABSOLUTELY the best route. Rebuilding a transmission is an expensive investment but when you know you’ve got the best company handling it; they have the knowledge, care and the ABSOLUTE BEST CUSTOMER SERVICE EVER!!!! You’ll do what you have to do to get through this completely unexpected repair. I had my car back within a few days. It drove like a brand new car!!! They even told me to come back in 2wks so they can re-check my car. That’s exactly what I did; PERFECT!! During this process I dealt with top of the line customer service. They answered every question I had and even offered info on questions I didn’t know I had; showing me customer satisfaction is of the utmost importance!! So if you happen to have this come up with your car, don’t hesitate to contact Mr. Transmission. Your experience will be nothing less than OUTSTANDING; even through one of he toughest times of your life!!
thank you very much for your kind words and we thank you for giving us the opportunity to service your vehicle. sincerely frank norton
- Mr. Transmission - Milex - Charlotte-Matthews, NC