Matthews Auto Repair

I had the transmission rebuilt in my Expedition. Frank and David went through what it would take to fix and were upfront about cost. I had an issue a few days after the repair. I took it back and Frank worked to find and repair the issue. I believe no one is perfect so this time, my truck had to go back but they "made it right" and that's what matters most to me. Frank called me everyday as they searched for the "gremlin" that was causing the issue. I would recommend them because of their tireless effort and good rapport.

Went to mr.transmission in Charlotte. Was told that transmission was fixed and spent 2100 on the rebuilding of the transmission. Transmission is broken again.

ive been living in the charlotte area for about 17 years now and had to get transmission work done. Before google reviews we only had to rely on the BBB and they didnt have too many positive reviews then so i was very skeptical about going there. All in all I decided to try them out anyway to see if what was being reported was true. And i believe it was because of the low and high range estimates they gave me. All the other shops could tell me after they diagnosed my car what was wrong with the transmission and gave me a their flat rate not some ridiculous high and low rate like mr. Transmission gave . When your dealing with that much money to fix a transmission people need affordable honest. Now I decided to take my car somewhere else so i cant really tell u if they 'scam" people or not but I myself am a part time business owner so i know you're obviously are in business to earn a profit. It's just how u go about it, or how much you mark up your prices compared to the industry norm is what will make or break u.

Left my transmission pan loose so after it was towed back to my house, after getting a ridiculous price....all of my transmission fluid is now on the ground.....they will make your car worst if you choose not to use their services. I only gave 1 star because you have too.

DON'T BE SCAMMED BY THESE PEOPLE!!!!! Yes, the people that work there do write their own reviews!!! Don't believe the positive reviews. This place is a scam!!!!!!!! Here is how it works: you go in for a transmission issue. They do a FREE inspection in order to drop the trans pan. (This is the start of the scam.) You see lots of metal and gray stuff in your pan. Hint: most of the time a little is normal!!!! Then you get hit with "I don't know what is wrong until we do an internal inspection." This is a bold face lie. This inspection ranges from 395.00 on up. NOW THEY GOT YOU!!! If you dont decide to fix your trans, you now owe at least 395.00. Frank, the owner marks every part up by 250%. (100.00 x 2.5). PAY ATTENTION HERE!!!!! I HAVE SEEN THEM PATCH TRANSMISSIONS UP, CLAIMING THEY REBUILT THEM AND CHARGED FULL PRICE ($2895.00) FOR A REBUILD. THE ACTUAL REPAIR ONLY COST FRANK, $250.00 IN PARTS AND LABOR. Get this; a complete transmission kit only cost $200.00 to 400.00 range for most vehicles. Frank will charge you $600 to $1200.00 for that same kit. And then you still pay for the labor. You will only get a 6 month warranty because Frank Norton knows that the transmission will (fixed) to go out in about a year. The standard warranty for this industry is 12 months. Frank and Linda Norton, the husband and wife team owners have been scamming this way for years. I seen their scam in action. You have been warned. It is in your best interest to go some place else.

I would give ZERO stars if I could. Do NOT Believe these positive reviews. I believe The people who work there must have wrote them themselves...seriously. I was horribly misled by them. Dave is SNEAKY!!!! He suckers you in and sweet talks you but when its all said and done, he is just trying to get money out of you. I sadly regret ever going there. PLEASE be careful! What has happened to me, is what it is, at the moment, but if I can save just one person from going to this shop, then thank God. DO NOT GO THERE! PLEASE GO SOMEWHERE ELSE! ADHIRE TO MY WORDS!

I seen many transmission repair shops in the past 35 years and Mr. Transmission is a great place to get any and all your transmission work done . The warranty is the best the people that run the Mr. Transmission home office are some of the best people you will ever meet . They know what they are doing when it comes to repairing you car . Who can you trust ? Mr. Transmission free transmission check free towing with repairs what more can you ask for . Thank you Frank for all your help.

Frank and his technicians are the most professional, trustworthy staff in town hands down. Had a transmission rebuilt there (2002 Honda Accord) and they exceeded all of my expectations. I just can't say enough about this place. Its the best repair shop of any kind I've ever been to. I would recommend this place to anyone in need of transmission repair period. There is a reason they have been around 30 years and you'll see that the first time you walk through the door. Top notch.

AVOID!!!!! This place!!!! Had my transmission rebuilt there not even a year later my transmission is not working! After spending close to $3,000 for them to fix my trans now my transmission doesn't work car is down again and I WILL NOT be taking it to Mr. Transmission. I could have bought a brand new transmission or even taken it to the stealership.