Matthews Auto Repair

This week I had a problem with my vehicle. I had been guided to mr. transmission and been blessed with meeting the owner, Frank. I was in a horrible situation with my vehicle. Not even the ford dealership helped me after they kept my rv for three days. Frank introduced himself to me and off we went on a test drive. He immediately identified the problem with my vehicle as a clogged catalytic converter and not my transmission.Then he said to me, lets go get it fixed. He took me to where I needed to go and set me up with another wonderful person who took care of my problem. Thank you again, Mr. Norton. I will never forget what you did for me!!!!

Had a wonderful experience getting my 2012 Hyundai Elantra transmission oil change. Had all of the tools for newer vehicles. Friendly people, knowledgeable and showed us in detail of what they are doing. Much appreciated!

Frank with Mr. Transmission gave top customer service, and kept in touch with me throughout the process of getting my car repaired. He was 100% professional at all times, and towed my car to different shops to insure it was fixed completely and correctly. If you need transmission work, do not hesitate to take your car to Mr. Transmission.

I cannot say enough about the service, professionalism and knowledge of the Team at Mr. Transmission. They also care about your vehicle and for the first time I can remember I drove away and did not have to turn around due to poor workmanship. My 1992 Z/28 25th Anniversary Edition V8 Camaro advises all who care for their vehicles, well you found them. Thank you to Joe and Frank for a job words can't express.

I was without my vehicle for 3 weeks before bringing it to Mr. Transmission. He didn’t have my car for more than a week and got me out of here without any problems. Called me and kept me informed about my vehicle. Gave terrific customer service never meet people that wonderful!! I had zero problems and I’m so happy I brought him my car

I highly recommend Mr. Transmission, customer service is excellent, I found them on line and selected them because of the good reviews, my transmission went out taking my daughter to school..I called Mr transmission as soon as it open, the owner sent a tow truck to pick up my car.. Great Vibes..👍👍👍👍

I had a wonderful experience at Mr. transmission. He was honest and did an amazing job finding out what was wrong with my truck. Had my vehicle ready and back to me earlier than expected. Definitely will recommend him to all my friends.

Mr Transmission is THE place to go when you need your transmission worked on. They have excellent customer service and they know what they are doing! I highly recommend anyone that needs any work on your car/suv to go to Mr Transmission!!

Absolutely NO ONE likes to experience car-trouble!!! But it’s even worse when you realize the trouble you’re having is a MAJOR repair, such as your engine or transmission. 🤦🏽‍♀️ So you take the car to be looked at [by Mr. Transmission] just hoping you hear them give you a different outcome. Mr. Frank [the owner] takes you and your car for a test-drive. (Who doesn’t love a personal touch?). You leave it for further review. Nope!! It’s exactly what you thought; the transmission has to be replaced/RE-built. You knew it but didn’t want to hear it!! You go through the different ideas of how you can possibly make this process easier for yourself and CHEAPER, if possible. Do you rebuild or replace your car all together?? So you have a long conversation with Joe, get all the details of the issues but all the while you’re thinking of the great service you’ve received thus far. You choose to step away and process all of the info he has given you, all the while knowing, you’re car is paid off, this is ABSOLUTELY the best route. Rebuilding a transmission is an expensive investment but when you know you’ve got the best company handling it; they have the knowledge, care and the ABSOLUTE BEST CUSTOMER SERVICE EVER!!!! You’ll do what you have to do to get through this completely unexpected repair. I had my car back within a few days. It drove like a brand new car!!! They even told me to come back in 2wks so they can re-check my car. That’s exactly what I did; PERFECT!! During this process I dealt with top of the line customer service. They answered every question I had and even offered info on questions I didn’t know I had; showing me customer satisfaction is of the utmost importance!! So if you happen to have this come up with your car, don’t hesitate to contact Mr. Transmission. Your experience will be nothing less than OUTSTANDING; even through one of he toughest times of your life!!

Took my car in thinking my recently-installed clutch was failing. Took it to Mr. Frank and Mr. Joe, and they checked it out and made some adjustments and it was perfect. Mr. Frank told me that they couldn't find anything wrong and wasn't going to try like other places have done. Wish I had taken it to them BEFORE I replaced it. Those guys care and remind me of Dads everywhere who believe in truly caring for their customers and keeping them safe. If you need a fair and trustworthy transmission mechanic, Mr. Transmission on E. Independence is the ONLY place to go in Charlotte.